Troubleshooting
Problem
The status of the Maximo Assist activation shows as failed when it is successful.
Resolving The Problem
Try refreshing the Assist page in the Maximo Application Suite catalog. The status of the activation might just need to be refreshed.
If refreshing the catalog does not update the status, complete the following steps to verify whether Maximo Assist is activated:
- Check that the activation tenant is created correctly from the CouchDB database. The tenant should have one item with the same name as your workspaceID. For example, if you created "main" as the workspaceID during the initial set up of Maximo Application Suite, in your CouchDB Portal at https://COUCHDB_URL/_utils, you would see a database named "tenants" with the document "main".
- Check that several routes are created in the Assist namespaces.
If steps 1 and 2 pass, then Assist is successfully activated.
Related Information
Document Location
Worldwide
[{"Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000GoD8AAK","label":"Maximo Assist"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
29 January 2021
UID
ibm16408342