Question & Answer
Question
What information should be prepared before calling IBM Software Support?
Answer
Here is a template for InfoSphere Guardium. This information is not mandatory, but will help you to clarify your issue, and also will improve the time to resolution.
| File name | Size | Download | InfoSphere_Guardium_SR_Template_1.0.2.txt | 10 KB |  InfoSphere_Guardium_SR_Template_1.0.2.txt |
|---|
Related Information
[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21503101