Troubleshooting
Problem
You uninstalled Guardium S-TAP 10.1.3 on Windows. You did not receive any error or notification of failure. Uninstall was successful, however, the S-TAP directory was not removed. It remains with some files in it.
Symptom
The S-TAP directory was not removed after uninstalling the S-TAP product and the installation log file IBM Windows STAP.ctl in the main Windows drive (ie. C:\IBM Windows STAP.ctl) contains one or more message like this:
Purge: Defer delete <path to a filename in the S-TAP directory>
Cause
Uninstall was unable to remove some libraries and/or executable files. Deletion of these files was deferred until next reboot.
Environment
Guardium S-TAP on Windows
Diagnosing The Problem
Review install log IBM Windows STAP.ctl log file in the main Windows drive (ie. C:\IBM Windows STAP.ctl).
You are in presence of this problem if you see messages like:
Purge: Defer delete <Path to filename in the S-TAP directory>
followed by a successful message at the very end like:
Finish: The uninstallation completed successfully
Sample last lines of a IBM Windows STAP.ctl log with this problem:
`I 07/24/2017 14:36:40.119 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\protobuf-net.dll
`I 07/24/2017 14:36:40.119 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\IBM.Guardium.BaseForms.dll
`I 07/24/2017 14:36:40.119 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\IBM.Guardium.Diagnostics.dll
`I 07/24/2017 14:36:40.119 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\IBM.Guardium.Installer.dll
`I 07/24/2017 14:36:40.119 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\IBM.Guardium.Interop.dll
`I 07/24/2017 14:36:40.119 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\IBM.Guardium.IO.dll
`I 07/24/2017 14:36:40.119 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\Setup.exe
`I 07/24/2017 14:36:40.119 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\StapInstaller.exe
`I 07/24/2017 14:36:40.134 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\SetupSupport.dll
`I 07/24/2017 14:36:40.134 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$\StapInstaller.exe.config
`I 07/24/2017 14:36:40.134 Purge: Defer delete C:\Windows\$IBM Windows S-TAP$
`I 07/24/2017 14:36:40.134 Finish: The uninstallation completed successfully
Resolving The Problem
1.- Reboot the Windows server. This will resolve the problem.
2.- Verify the S-TAP directory is now gone.
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Document Information
Modified date:
16 June 2018
UID
swg22006484