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IBM Expert Assist Overview
Businesses in today’s complex hybrid IT environment need technical advice and services to continue innovating and leveraging new technologies while keeping their existing infrastructure up and running. Organizations are developing more sophisticated, dynamic architectures that include multiple vendors, on- and off- premises systems, complex networks and advanced security requirements. These architectures not only need to be designed and planned to excel, but they must also be executed flawlessly across the product and solution lifecycle with limited resources.
IBM Expert Assist helps address these challenges by providing the capability to purchase project units at the time of purchase of IBM Systems and leverage over a 12-month period after the purchase. After the purchase of IBM Expert Assist, you will be able to select offerings from a catalog of service offerings that have been selected due to large historic demands and are considered strategic for our clients. IBM Expert Assist is backed by IBM Technology Expert Labs consultants with deep technical expertise, valuable tools and successful methodologies designed to promote best practices and address complex infrastructure challenges.
IBM Expert Assist Project Units
Whether you are experiencing issues between systems and applications, worried about suboptimal performance or just looking for ways to get the most out of your infrastructure, IBM Expert Assist Project Units offer a simplified method to purchase services to address those expected or unexpected needs. You can purchase project units in the number that works for you when you purchase new IBM Systems infrastructure, securing a Technology Expert Labs expert. The project units can be redeemed from various standardized service offerings over a 12-month period from the date of purchase.
Standardized service offerings for the lifecycle
IBM Expert Assist offerings have been standardized to address your technology needs. A wide variety of offerings can assist you from any moment in the plan, deploy, support, optimize and refresh lifecycle. For example, while purchasing new IBM infrastructure, you might be looking for design services such as hybrid cloud, availability or security. You might need assistance for implementing new hardware or an advanced feature. You might need assistance with automation or an assessment to improve security, availability, health or performance of your infrastructure.
- IBM Expert Assist for Power
- IBM Expert Assist for Storage
- IBM Expert Assist for zSystems
- IBM Expert Assist for LinuxONE
Select the service after your purchase
IBM Expert Assist provides assistance as you require it. Once purchased, contact IBM Technology Expert Labs to select offerings from the menu based on the number of project units you purchased. You are free to select offerings anytime during the contract period, and if required, can purchase more project units to help you achieve your lifecycle goals.
Additional questions? Contact us at systems-expert-labs@ibm.com or your local Technology Expert Labs team
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Modified date:
08 August 2023
UID
ibm16601271