IBM Enterprise Support options for IBM Cloud services
IBM Cloud services include Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) models.
- Click to learn the difference between these models
- Click to explore the vast array of available IBM Cloud services
Whether you are deploying virtual servers using infrastructure services, starting your data integration project using platform services, or preparing to build cognitive apps using IBM Watson services, your IBM Cloud services are backed by an integrated support process.
We provide multiple support options for you across all IBM Cloud services models. Find our comprehensive coverage below for IBM Cloud services subscriptions, or pay-as-you-go accounts.
Click to learn more about IBM Cloud support.
IBM Cloud Support
IBM Cloud Support options | Client need | Features | Case Severity Response Goal † * | Fee |
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† Review the Severity Descriptions guidelines for business impact associated to each severity level. Response Goals are intended to describe IBM's goals only, and do not represent a guarantee of performance.
Client Success
Some IBM Cloud services implementations may also introduce a Client Success Manager (CSM) to help you adopt, nurture, and grow your investment. They will work closely with your support professionals (and account managers with select Preferred Care offerings) to help clear hurdles for the success of your Cloud services.
Additional references:
- If you are a client in the United States looking for tighter security with your support interactions, review our US Secure Support page.
- If you require a support solution across multiple vendors, review our Multi-vendor Support page.
- If you are a developer looking for help to code your applications, see IBM Support for Developers for available options.
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