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IBM Content Navigator - CIWEB1013 error generated after login

Troubleshooting


Problem

A CIWEB1013 error will be generated after login. No relevant error stack will be written to the Content Navigator system logs.

Symptom

Error message generated:

The application is not configured correctly, some features of the application may not be available.

Ask your system administrator to review the web application server log files for IBM Content Navigator errors related to the application configuration or to the plug-in initialization.

Because the application is not configured correctly

Cause

This issue will occur when a plugin is enabled in the Content Navigator Admin Desktop plugin settings but not fully configured.

Environment

IBM Content Navigator

Diagnosing The Problem

if there error is generated and no error stack is generated in the IBM Content Navigator system logs, verify if there is plugin enabled in the Admin Desktop plugin settings.

Resolving The Problem

Either complete the plugin configuration or remove the plugin from the list of enabled plugins.

[{"Product":{"code":"SSEUEX","label":"IBM Content Navigator"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"2.0.3.7;2.0.3.6;2.0.3.5;2.0.3.4;2.0.3","Edition":"","Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}}]

Document Information

Modified date:
17 June 2018

UID

swg21960088

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