Troubleshooting
Problem
Symptom
Error: The registration with Red Hat satellite service failed
Cause
Diagnosing The Problem
Navigate to Patterns > Pattern Instances > Virtual System Instances
Click the applicable "Virtual Systems" instance
Click "Manage"
Click "logging" tab
Click "Download All"
Check the primary helper node's RHUSClient middleware role trace.log:
(Example) log path and trace entries to confirm registration completed...
Primary_Helper.zip_unpack/Primary Helper/logs/PrimaryHelper.12345895445718.RHUSClient/trace.log
==================================
[4 March 2023 02:20:46 UTC] stdout 140677706634880 pid=18867 DEBUG {u'sat_activate_key': u'satkey', u'sat_org_name': u'IBM', u'server_url': u'https://example.ibm.com'
..
[4 Mar 2023 02:20:51 UTC] RHUSClient/update.py 140353260709504 pid=19605 DEBUG running subscription-manager version, command to check whether system is registered with satellite service
[4 March 2023 02:20:52 UTC] RHUSClient/update.py 140353260709504 pid=19605 DEBUG Server Type: Red Hat Subscription Management
Subscription Management Server: 4.0.16-1
subscription management rules: 5.43
subscription-manager: 1.28.13-4.el8_4
[4 March 2023 02:20:52 UTC] RHUSClient/update.py 140353260709504 pid=19605 DEBUG The system is registered with satellite service
[4 March 2023 02:20:52 UTC] RHUSClient/update.py 140353260709504 pid=19605 INFO client VM configured ...
===================================
If you do NOT see message: DEBUG The system is registered with satellite service, the client did not register with a satellite server. Proceed to "Resolving The Problem" section of this document. Otherwise, proceed to check for item 2)
Check the ocp-helper standard.out log
/PrimaryHelper.12345895445718.zip_unpack/OpenShift_Helper_Node-Script/ocp-helper/standard.out
Repository ID: satellite-tools-6.10-for-rhel-8-x86_64-rpms
Repository name: Red Hat Satellite Tools 6.10 for RHEL 8 x86_64 (RPMs)
Repository URL: https://example.ibm.com/pulp/content/IBM/Library/content/dist/layered/rhel8/x86_64/sat-tools/6.10/os
Activated: 1
Repository ID: rhel-8-for-x86_64-baseos-rpms Repository name: Red Hat Enterprise Linux 8 for x86_64 - BaseOS (RPMs)
Repository URL: https://example.ibm.com/pulp/content/IBM/Library/content/dist/rhel8/$releasever/x86_64/baseos/os
Activated: 1
Error: ansible-2.9-for-rhel-8-x86_64-rpms does not match a valid repository ID. Use the "subscription-manager repos --list" option to see the valid repositories.
Resolving The Problem
1) For satellite server not set up or to check for configuration problems, review the following instructional document pertaining to setting up a satellite server environment on IBM Cloud Pak System
IBM Cloud Pak System : How to set up Red Hat Satellite Server V6.10 or migrate from V6.7 to V6.10
Document Location
Worldwide
Was this topic helpful?
Document Information
Modified date:
29 March 2023
UID
ibm16964004