Question & Answer
Question
I tried to install my process package but keep getting the error "A CRProcess Package is already installed"
Answer
This can happen if a process package had previously failed to uninstall. The method to resolve this issue is to navigate to the "<cs_home>/cs_app/webapps/synergy/WEB-INF/wsconfig/system/" directory and delete or move the following files:
cr_process_triggers.cfg
cr_process_triggers.xml
cr_process.xml
You will then need to stop and restart the Telelogic Change service (on windows) or the Jetty server (csctl.sh on UNIX).
Once the files have been deleted/moved, and the Change server restarted, you should be able to login again as an Admin and successfully install your process package.
Note: This FAQ is specific to Telelogic Change versions 4.4 or newer.
For Rational Change 5.1 and above
The method to resolve this issue is to navigate to the "<rc_home>/jetty/webapps/<context-name>/WEB-INF/wsconfig/system/" directory and delete or move the following file:
cr_process.xml
Then stop and restart the Rational Change service (on windows) or the Jetty server (csctl.sh on UNIX).
Once the files have been deleted/moved, and the Change server restarted, you should be able to login again as an Admin and successfully install your process package.
Historical Number
10590
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Document Information
Modified date:
16 June 2018
UID
swg21323821