Troubleshooting
Problem
HTTP 502 Error when running a report with server farms enabled
Symptom
When running a report with server farms enabled that runs for a long time a http 502 error is hit.
the web request failed
502 - bad gateway
url:../v1/disp/../reports
Cause
The timeout for the server farm is too low
Diagnosing The Problem
running a report results in a http 500 error
the web request failed
502 - bad gateway
url:../v1/disp/../reports
Resolving The Problem
In IIS -> click the server farm name -> click proxy -> set the time out to 120 seconds -> Click Apply on the Actions panel -> restart the application pool -> Run the long running report.
Related Information
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg21998098