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HTTP 500 error when accessing Cognos Analytics, due to restrictive file permissions on webcontent.

Troubleshooting


Problem

When attempting to access Cognos Analytics, the user receives an HTTP 500 error and the URL in the browser does not redirect to /ibmcognos/bi

Symptom

Users receive an HTTP 500 error message when accessing Cognos Analytics

The URL in the browser does not update from /ibmcognos to /ibmcognos/bi

Cause

File level permissions are preventing Internet Information Services (IIS) from accessing the contents of the webcontent directory.

Environment

Windows
Internet Information System

Cognos Analytics 11 (R4 at the time of writing)

Diagnosing The Problem

Review the file permissions of the Cognos directory structure.

Resolving The Problem

As a test, add the local machine "Users" group to the Cognos directory structure.

Should this work, you will need to consult with your Web/Security teams to identify the correct permissions that may be applied to the file system that will allow IIS to successfully serve the files.

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"Advanced","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21993089

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