How To
Summary
Follow the instructions provided to open a support case for DataPower Operations Dashboard (DPOD).
Steps
1. Log into the IBM Support Site.
2. Click on the link to Open a case.
3. Fill in the appropriate sections:
- Type of Support - Select Product support
- *Title - Enter the problem summary
- *Product Manufacturer - Select IBM
- *Product - Enter DPOD (The auto search will return DataPower - Also known as DPOD. Select this entry which will now show DataPower for the product.
- *Machine serial number - This information can be found in DPOD for any of the monitored devices. In DPOD, navigate to Manage > Devices > Gateway > Select a Gateway > Click on the Gateway Info tab in the upper right hand corner.
- *Product Version - Select the appropriate DataPower Gateway version
- *Severity - Choose the appropriate severity
- *Account - Select the appropriate account
- *Version and Fixpack - Enter the full DPOD version (For example, 1.0.10.1)
- *Product Type - Select DP Operations Dashboard (DPOD)
- *Platform - Select either VMWare or Linux based on your DPOD installation
- *Environment - Select the appropriate environment
- *Business Impact - Enter details on how the problem reported impacts the business.
- *Description - Enter the detailed problem description
- Attachments - Click the Upload files button to add diagnostic or any other data.
Please note all the fields marked by * are required fields.
Document Location
Worldwide
[{"Line of Business":{"code":"","label":""},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSNS28","label":"IBM DataPower Operations Dashboard"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
24 September 2020
UID
ibm16260713