Troubleshooting
Problem
How to get maintenance for any non blue washed version of Sterling products?
Symptom
The maintenance is not available via research on the web.
Cause
The maintenance procedure within IBM is different from old Sterling days. You would need to order maintenance to get a download link.
Resolving The Problem
The steps to get maintenance for non blue washed version are the same as on getting non blue washed version base product:
1. Register to get an IBM ID (omit if you already have an IBM ID)
2. Complete the Sterling Legacy Software Request (Form) page at https://www.ibm.com/services/forms/preLogin.do?source=swg-SterlngLegacydl
Note: This request only needs to be filled out once unless you need to add access to other products from what was originally requested.
3. Within 1-3 days you should get a further e-mail
4. That e-mail would include download link and access key. Use that information to download the software: https://www14.software.ibm.com/webapp/iwm/web/preLogin.do?source=swg-SterlngLegacyreq
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Document Information
Modified date:
17 December 2019
UID
swg21596640