How to create refund Fulfilment Order in Sterling Order Management

Answer

A refund fulfillment order is created by the Payment Collection transaction when the Create Refund Fulfillment Order Using flag is enabled. When this flag is enabled, a refund fulfillment order is created instead of a new payment method.

Example Scenario:
You have placed an order and then returned the order. A new fulfillment order is automatically created in order to refund this return using the pre-configured item.

Steps to configure RFO:

1. Login to the Sterling Business Center console,
   
   
2. Go to System Set up-Manage Payment Types.
   
   
3. Search and select the appropriate Payment type for configuration setup
   
   
4. Go to Refunds screen
   
   
5. Select Refund To New Payment Method and select the new payment method.
   
   
6. Select Create Refund Fulfillment Order Using and enter the item against which the RFO needs to be created.
   
   
   
   Steps to create RFO:
   
   
7. A Return is created for the Sales order placed
   
   
8. Login to Sterling Order Management console and then go to the return order number.
   
   
9. Confirm, authorize and release the return Order
   
   
10. Start a receipt and receive it.
    
    
11. Create an invoice for the Return Order.
    
    
12. Run requestCollection API on the Sales Order using the API tester.
    A new sales order is created with the item chosen for Create Refund Fulfillment Order Using.This is the RFO that would get shipped to the customer with the pre-configured item as the refund.