How To
Summary
Samsung dump state logs are required to collect more details of issues specific to Samsung devices. These logs help our team in troubleshooting for issues for which details are not available in MaaS360 logs.
Steps
- In the Phone Application, enter *#9900#
- Set the Debug Level to Mid.
- The device will restart.
- Reproduce your issue
- After reproducing your issue, enter *#9900# again in the Phone Application
- Select Run dumpstate/logcat
- Select Copy to sdcard.
- Navigate to the log directory that was created on the device using the My Files app or a Windows PC with a USB cable connection .
- Ask the user to send you the dumpState in a Zip file.
- After you have finished, you can follow steps 1-3 again and delete dumpstate/logcat and return the Debug Level to low.
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSXX","label":"IBM MaaS360"},"Component":"MaaS360","Platform":[{"code":"PF003","label":"Android"}],"Version":"All versions","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
15 March 2019
UID
ibm10796270