How To
Summary
This page will give you the base necessary information for opening a ticket relating to Issues with MaaS portal/Platform actions.
Steps
- Account: Account Name
- Account Type: MDM / SPS
- Issue: Brief description of the issue
- Error: Any error message received
- Details: An in depth description of the issue that you are experiencing.
- What are you trying to do, versus what it is that you are experiencing in our system.
- T/S: A detailed step by step process of any steps taken to troubleshoot an issue.
- This should include the steps taken as well as the result of these steps.
- Timestamp (with timezone): What time did the issue occur?
- This information helps Dev/QA to locate the error(s) in the server logs
- Including this information allows for a faster response from Dev/QA
- Pre-requisite(s): Any critical conditions which are essential for the issue to be replicable.
- It could be XX number of devices or a particular state of a device like inactive, enrolled.
- Steps to replicate:
- Are you able to replicate the issue?
- If so, how ?
- Browser(s) Used: What Browser(s) are you using?
- Has this been tested with a different browser or login?
- Browser Version(s): What is the version of the browser which you are using?
- Affected Login: Does this effect a specific Admin login? Which one(s)?
- Locale: If this effects only a specific Local, which one?
- Browser Console Logs: Attach the Browser console logs as soon as the issue was replicated
- Attachments: Attach anything that might be helpful.
- Screenshots or videos of the issue.
- If there are multiple attachments, explain the purpose and origin of each.
Document Location
Worldwide
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Document Information
Modified date:
15 March 2019
UID
ibm10871278