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How to collect Cloud Extender logs

How To


Summary

This document provides the steps to collect Cloud Extender logs.

Steps

Cloud Extender Diagnostic Logs
  1. Log in to the Cloud Extender Server and Launch the Cloud Extender Configuration Tool
  2. Within the Application Menu Bar, select Help > Collect Logs
    Optional: You receive a prompt and can enter a Password to encrypt the Log File.
  3. A Zipped File of the logs show on the Desktop once complete.Cloud Extender Log Collection
  • Alternatively, you can also gather logs manually by going to C:\Program Files(x86)\MaaS360\Cloud Extender and run DiagnosticCmd.exe
Email Notifications Debug Logs
Email Notification Debug Logs
Mobile Enterprise Gateway Debug Logs
MEG Debug Logs 1
MEG Debug Log 2
MaaS360 VPN Debug Logs
  1. Open the server.conf file located in C:\ProgramData\MaaS360\Cloud Extender\AR\DATA\VPN
  2. Add the following line as shown in the example below, case sensitive: verb 6
  3. Save the File
  4. Restart the 'maas360vpn.exe' process within Task Manager. The 'maas360vpn.exe' process is expected to restart automatically after a short wait, ~30 seconds.
VPN Debug Logs

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSXX","label":"IBM MaaS360"},"Component":"Cloud Extender","Platform":[{"code":"PF032","label":"VM"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
20 June 2023

UID

ibm10869646

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