Question & Answer
Question
If there is an application error, you may need to collect Application Debugging information for analysis.
Answer
Use the following CLI command to collect Application Debugging information:
support must_gather app_issues
This command will ask how long (in Minutes) you'd like to run the debug Utility. Select enough time to reproduce the application error. (For example, if you know that the problem reproduces in 20 minutes, choose to run the Utility for 30 minutes). Once the debugger is started, please reproduce the issue while its running.
After the elapsed time a file will be created:
/var/IBM/Guardium/log/must_gather/app_logs/app.<date>.tgz
Example:
You may use fileserver to retrieve this file from the appliance and send to IBM Guardium Support.
Related Information
[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z0000001gKuAAI","label":"MUST_GATHER"},{"code":"a8m0z0000001fLDAAY","label":"SUPPORT SERVICES DELIVERY"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
22 February 2023
UID
swg21607130