IBM Support

How can I obtain AIX Filesets for a technology level which is not available on ESS?

Question & Answer


Question

I need AIX Filesets for a technology level which is not available on  ESS.  Can I order AIX filesets through a support case?

- For example, you require filesets at AIX 7.1 TL4 SP4 levels, but the base version currently available on ESS is AIX 7.1 TL5 SP2

Note: "Case" is the new IBM Support term used for

  • Problem Management Record (PMR)
  • Service Request (SR)
  • Ticket / Trouble Ticket
  • Problem Management Hardware (PMH)

Answer

NOTE: Due to file control requirements and export regulations, IBM Support is not authorized to deliver AIX filesets or ISO images directly to clients. Requests to IBM Support for delivery of AIX images will be redirected to the IBM Entitled Systems Support site (ESS).
If you have a current IBM Software Maintenance Agreement (SWMA), you can download the AIX Install .iso image from  ESS

    *  ESS: https://www.ibm.com/servers/eserver/ess

Service Pack (SP) level 0 and the latest SP of a Technology Level (TL) will be available on ESS, and a combination of ESS and Fix Central should allow any TL-SP combination if the TL is still in service.

    * Fix Central: https://www-945.ibm.com/support/fixcentral/

In this example, you require filesets at AIX 7.1 TL4 SP4 levels, but the base version currently available on ESS is AIX 7.1 TL5 SP2.

You would download the AIX 7.1 TL4  iso, then update to SP4 from Fix Central

SUPPORT
NOTE: Due to file control requirements and export regulations, IBM Support is not authorized to deliver AIX filesets or ISO images directly to clients. Requests to IBM Support for delivery of AIX images will be redirected to the IBM Entitled Systems Support site (ESS). 
If you have questions or issues related to ESS entitlement or image availability, you can contact ESS support through the "Contact" page on the  Entitled Software "Contacts" page. If you have difficulty accessing the page for a full contact list, the worldwide info is below **:

Email:  wwswkeys@dk.ibm.com

Phone: 

  •    US:
    • Toll free: +1 800 446 8989
    • Non toll free: +44 2392 289592
  • World Wide
    • Non toll free: +44 2392 289880

** Please Note:  Since IBM Support does not manage ESS Entitlement issues, cases opened to request ESS assistance will be canceled and users will be referred to this contact.

Additionally, there are user documents available in the HELP section on the ESS and Fix Central sites.

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Document Information

Modified date:
02 February 2021

UID

ibm10716871

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