Troubleshooting
Problem
Consider a scenario where an order is invoiced and the payment method used on the order is invalid. For example - the credit card is lost or has expired. If a refund or a credit needs to be provided to the customer, this payment method cannot be used
Resolving The Problem
The existing payment method should be suspended on the order for charge and refund.
Then a new new payment method needs to be added on the order (Like a valid credit card)
This way the credit memo will be returned to the active payment method
on the order.
Note - The flag - Allow Refund to Exceed Charged Amount should be enabled to ensure that the refund is being made to the new payment method. This flag is present under at Sterling Business Center under -
System Setup -> Order -> Financial Rules.
Selecting this rule will allow refunds of unlimited amount for an order
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Document Information
Modified date:
16 June 2018
UID
swg21996322