Troubleshooting
Problem
How do you add charges and discounts from sales order to return order in IBM Sterling Order Management?
Cause
Creation of a return order does not automatically copy charges and taxes from a sales order.
Resolving The Problem
A customized solution is need to copy the charges and taxes onto the return order. To have new values of these charges and taxes added or to pass on the existing values, the YFSRecalculateHeaderTaxUE and YFSRecalculateLineTaxUE user exits should be used. This requirement might not be always same, hence you can achieve this through the User Exits.
Line | Unit Price | Discount | Line tax | Price |
1 | 1000 | 250 | 50 | 800 |
2 | 1000 | 250 | 50 | 800 |
3 | 1000 | 250 | 50 | 800 |
If you want to return or get exchange then applied discount needs to be charged against the return.
By default only unit price is copied if item price is listed in price list during return order creation. You can can make adjustments to the return order value by customizing the solution in beforeCreateOrder user exit.
OR
Call recalculateheader as well as line tax UEs to solve the issue. Both tax will get added and return discount will be deducted and configured for document type 0003. This will form the return line total or amount to be refunded
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Document Information
Modified date:
16 June 2018
UID
swg21638492