Troubleshooting
Problem
No longer able to access Planning Analytics for Microsoft Excel. Receiving below error message, when attempting to logon.
Symptom
HEXADECIMAL VALUE 0X01 is an invalid character. line 1 position 1.
[{"Product":{"code":"SSDLC4","label":"IBM Planning Analytics Advanced"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Planning Analytics for Microsoft Excel","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.0;2.0.1;2.0.2;2.0.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg22010514