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Guardium STAP service crashes on startup, Event Log error ID 1000

Troubleshooting


Problem

InfoSphere Guardium STAP (Guardium STAP or STAP) service on a Windows server will not start. The Windows Event Log shows errors from Guardium STAP with event ID 1000.

Symptom

The Windows Event log entry has the following details.


Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: guardium_stapr.exe, version: 9.0.0.0
Exception code: 0x40000015

Cause

STAP cannot connect to the Windows system because the wrong SOFTWARE_TAP_IP is specified in the INI file.

Environment

Any Guardium 8.x or 9.x STAP for Windows.

Diagnosing The Problem

Check the Event log and guard_tap.ini configuration. Check the IP addresses of the Windows server.

Resolving The Problem

Make sure the SOFTWARE_TAP_IP matches the correct IP of the Windows server. This parameter is passed on the install command line or in the InfSphere Guardium Information Manager (GIM) installation parameters.

[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Guardium Database Activity Monitor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.0;8.2","Edition":"All Editions","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg21653267

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