IBM Support

Guardium STAP does not connect properly and does not show in the S-TAP Control - I see some specific errors in some log files.

Question & Answer


Question

What can cause an STAP to fail to connect properly - I get the following messages in the logs:- /tmp/guard_stap.stderr.txt on the DB Server :- "Server wasn't heard from for nn sec during this attempt (nnn sec total), closing and re-opening" and from the Guardium Appliance - via fileserver in the /log/opt-ibm-guardium-log/snif/snif.log "Unauthorized client connecting from ,rejecting"

Cause

One reason for these errors could be that the S-TAP Approval Needed is checked in the S-TAP Certification screen on the Appliance like this :-




Answer

Uncheck the Approval box and the S-TAPs should start connecting .



[{"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.0;10.0.1;10.1;10.1.2;10.1.3","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
16 June 2018

UID

swg22009818

Page Feedback