Troubleshooting
Problem
Ghost prints printing from one printer, printing old shipping labels or pack slips not requested Where are my prints happening from?
Symptom
PART: Prints 6.0 SP2 DCS
OS: All
DATABASE: Oracle 8.1.7
Ghost
prints printing from one printer, printing old shipping labels or pack slips
not requested Where are my prints happening from?
Cause
Resolving The Problem
Checked how many 502 and 503 are running with the Unix command ps -ef | grep
whbu50
Ensure that there are no runaway 503 processes.
If no whbu503
is currently running, the problem printer has been turned off. there has been
junk prints of shipping labels from months ago that have been printing out from
that printer since y'day nite at 7pm.
These all look like really old job
request from a long time ago.
Turn the printer off and back on. If
prints stop good else checked the prnt_req.log
>tail -f
prnt_req.log
11/01/2002| 9:58:33|Req 331190|PID 15292|Req 331190|End|Print
Code 966
11/01/2002| 9:58:34|Req 331191|PID 15415|Req 331191|Start|Print
Code 966
11/01/2002| 9:58:37|Req 331191|PID 15415|Req 331191|End|Print Code
966
11/01/2002| 9:58:38|Req 331192|PID 15475|Req 331192|Start|Print Code
966
11/01/2002| 9:58:41|Req 331192|PID 15475|Req 331192|End|Print Code
966
11/01/2002| 9:58:42|Req 331193|PID 15583|Req 331193|Start|Print Code
966
966 was a shipping label print code but these requests were stemming
from packing of current shippers.
1 select * from
job_request_criteria
2 where whse = '01'
3* and req_no =
'331198'
SQL> /
WHSE REQ_NO CRITERIA_SEQ_NO
CRITERIA_FLD_NAME
----- ---------- ---------------
------------------------------
CRITERIA_FLD_VALUE
------------------------
--------------------------------------------------------
REFERENCE_1
REFERENCE_2
------------------------------
------------------------------
REFERENCE_3
REFERENCE_4
------------------------------
------------------------------
REFERENCE_5 CREATE_TI
MODIFY_TI USERID MOD_PROGRA
------------------------------ ---------
--------- -------- ----------
01 331198 1
UCC_128_CODE
00007030225000712078
01-NOV-02 01-NOV-02 gm040 A2558
now turned that printer off. Did not
have a lpq command.
Checked the 01print.err file in the $BASE/log/app_log
directory. there were no messages to this printer lpsea4
tried plugging
another printer in the place of this printer. Then the prints continued to come
from the new printer.
The print queue was empty. For zebra and HP prints
there is a buffer held in the Jet admin box and that box itself had been
rebooted. This buffer is only a few prints worth.
The data being
printed corresponed to purged waves/cartons. Even less likelihood of the print
being fired by the application.
Is the printer connected to a differen Unix
system i.e. another Unix system with the information regarding the ship labels
(ghost prints) ? If yes pursue these steps
Tried to disable the printer
from Unix. This would typically cause prints to this printer being piled up in
the system.
Turn the printer on and if it resumes printing the shipping
labels this indicates that the prints are not stemming from the application or
the Unix machine. Also the printer being a "dumb" printer does not have any
print related info so the print data must be coming out of the Jet direct admin
server. Involve the IS team/network admin to re-boot and clean up the Jet
direct Admin server.
Historical Number
PRI48953
Product Synonym
[<p><b>]Fact[</b><p>];
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Document Information
Modified date:
16 June 2018
UID
swg21526984