Troubleshooting
Problem
Sometimes after upgrading or new installing Rational Rhapsody or Rational DOORS, the menu entry "RG
Symptom
The "RG <version>" menu entry is not shown in the menu of Rational DOORS modules.
Cause
You want to navigate from objects of a Rational DOORS module to elements in Rational Rhapsody or Rhapsody Gateway.
Diagnosing The Problem
Upgrading or new installing Rational Rhapsody, or upgrading or new installing Rational DOORS can cause this missing menu entry.
Resolving The Problem
The Gateway Addin must be registered in the DOORS registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\DOORS\X.X\Config\Addins
or on some systems in
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telelogic\DOORS\X.X\Config\Addins
The Addins value must contain <Path_to_Rhapsody>\Gateway\config\misc\DOORS\RG
1. At the Run command in Windows, type Regedit to access the registry
2. Browse to the above mentioned key
3. Clear all the old paths and set to
- <Rhapsody Installation>\Gateway\config\misc\DOORS\RG;
For example:
C:\IBM\Rhapsody\813\Gateway\config\misc\DOORS\RG;
This solution is also described in
Rhapsody\<version>\Gateway\doc\DOORS Coupling Notes.pdf
Page 58
Product Synonym
Rational Rhapsody
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Document Information
Modified date:
27 May 2022
UID
swg21452128