Troubleshooting
Problem
Attempt to call getCustomerList API with customerid and OrganizationCode does not return the customer in the output.
Symptom
Enterprise configuration is as follows.
Org1 is primary enterprise. Customer is maintained by Org2.
When the getCustomerList API is called with customerid and OrganizationCode=Org1, it doesnot return the customer created under Org2.
Cause
The getCustomerList API input is incorrect.
Diagnosing The Problem
When customer is maintained by a different organization, then CallingOrganizationCode attribute should be used in the getCustomerList API
Resolving The Problem
To resolve, call the getCustomerList API with CallingOrganizationCode=Org1 instead of OrganizationCode=Org1.
This will return the customers created under org2.
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Document Information
Modified date:
29 June 2018
UID
ibm10715897