Troubleshooting
Problem
Gentran Integration Suite SFTP Client connections fails
Symptom
Using Gentran Integration Suite version 4.3 and build 4322. Gentran Integration Suite is acting as the SFTP client. The SFTP server requires key authentication. The SFTP Begin Session service fails.
SFTP Client Log reports this exception.
2011-03-09 21:20:21.707] DEBUG 000000000000 GLOBAL_SCOPE TimeoutException thrown' at: 1299705621707
[2011-03-09 21:20:21.707] DEBUG 000000000000 GLOBAL_SCOPE Set synchronizedResponse = false at : 1299705621707
[2011-03-09 21:20:21.707] DEBUG 000000000000 GLOBAL_SCOPE Client.beginSession(BSR) exiting.
[2011-03-09 21:20:21.71] DEBUG 000000000000 GLOBAL_SCOPE BeginSessionService.processData() - Un-registered thread with Ops.
[2011-03-09 21:20:21.71] DEBUG 000000000000 GLOBAL_SCOPE BeginSessionService.processData() - Exiting ...
[2011-03-09 21:20:44.047] ERROR 000000000000 GLOBAL_SCOPE Session.beginSession(BSR,R,PT) runnable caught exception
com.maverick.ssh.SshException: EOF received from remote side [Unknown cause]
at com.maverick.ssh2.TransportProtocol.b(Unknown Source)
at com.maverick.ssh2.TransportProtocol.i(Unknown Source)
at com.maverick.ssh2.TransportProtocol.startService(Unknown Source)
at com.maverick.ssh2.AuthenticationProtocol.<init>(Unknown Source)
at com.maverick.ssh2.Ssh2Client.connect(Unknown Source)
at com.maverick.ssh.SshConnector.connect(Unknown Source)
at com.maverick.ssh.SshConnector.connect(Unknown Source)
at com.sterlingcommerce.woodstock.services.sftpclient.client.Session$1.run(Session.java:191)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:727)
at java.lang.Thread.run(Thread.java:810)
Resolving The Problem
The problem was resolved by generating a new User Identity Key in Gentran Integration Suite and uploading the new key to the trading partner SFTP server.
Historical Number
NFX11036
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Document Information
Modified date:
20 November 2019
UID
swg21560187