Generating a HAR file to troubleshoot issues with IBM Content Navigator

Steps

The following document explains how to use Google Chrome, Firefox, or Internet Explorer to generate a HAR file, which are used to investigate issues with the IBM Content Navigator Support :

Google Chrome

1. Open Google Chrome.
    
2. Access the page in which you are experiencing trouble.
    
3. Select the Chrome menu (⋮) at the upper-right of your browser window and then select Tools > Developer Tools. The Developer Tools open as a docked pane at the side or bottom of Chrome.
    
4. Click the Network tab.
    
5. Select the Preserve log option.The recording should autostart and you should see a red circle at the upper left of the Network tab. If not, click the black circle to start recording activity in your browser.
    
6. Refresh the page that you are on or go through the steps to reproduce the problem that you have been experiencing while Google Chrome is recording activity.
    
7. Right-click within the Network tab.
    
8. Click Save as HAR with Content to save a copy of the activity that you recorded.
    
9. Save the HAR file and send it to IBM Content Navigator Support for review.

Mozilla Firefox

1. Open Firefox.
    
2. Go to the page where you are experiencing trouble.
    
3. Select the Firefox menu (three horizontal parallel lines) at the upper-right of your browser window.
    
4. Select Developer > Network. The Developer Network Tools open as a docked pane at the side or bottom of Firefox.
    
5. Click the Network tab. The recording autostarts after you start performing actions in the browser.
    
6. Refresh the page that you are on or go through the steps to reproduce the problem you have been experiencing while Firefox is recording activity.
    
7. Right-click anywhere under the File column.
    
8. Click Save all as Har.
    
9. Save the HAR file and send it to IBM Content Navigator Support for review.

Microsoft Internet Explorer

1. Open Internet Explorer.
    
2. Press F12 to open the IE Developer Tools window.
    
3. Click the Network tab.
    
4. Click the green triangle that, when hovering over it, displays "Enable network traffic capturing(F5)." Alternatively, press F5.
    
5. Click X in the Network tab of the IE Developer Tools window to clear all of the entries.
    
6. Reproduce the error and make note of the time.
    
7. Click the red square in the Network tab of the Developer Tools window to disable network traffic capturing.
    
8. Click the save icon (floppy disc) to export captured traffic. Save the captured traffic as an .xml file and as a .csv file.
    
9. Send the files to IBM Content Navigator Support for review.