Troubleshooting
Problem
Front page of Multi Channel Selling (MCS) displays error message, log file error message about Invalid port number
Symptom
The application server started successfully, the admin login screen looks good, but the front Enterprise page displays message to contact system administrator.
Error Message
2010.03.04 10:31:29:306 Env/http-8001-1:ERROR:JDBCService Connection Failed: Io exception: Invalid number format for port number
java.sql.SQLException: Io exception: Invalid number format for port number
…
2010.03.04 10:31:29:306 Env/http-8001-1:ERROR:JDBCService Connect String : jdbc:oracle:thin:@<server>:<port>:<sid>
2010.03.04 10:31:29:306 Env/http-8001-1:ERROR:JDBCService User : username
com.comergent.api.exception.ICCException: com.comergent.api.objmgr.ObjMgrException: com.comergent.api.appservices.customerSegmentation.SegmentationException: com.comergent.api.dataservices.DataServicesException: Io exception: Invalid number format for port number
Resolving The Problem
The real error mesage is about the database connection not being defined. Here are the steps to follow.
- Verify entries in the <projectName>_<environment>.properties file in <project-home> directory.
- Run sdk merge –light
- Restart server
For reference see "Database Communication Setup" in the Implementation Guide that is part of the System Documentation.
Historical Number
NFX8496
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Document Information
Modified date:
16 June 2018
UID
swg21554231