Troubleshooting
Problem
Attempts to stop the IBM Rational License Manager service thru the Microsoft Windows Control Panel Services applet, you receive a pop-up error message: Could not stop the FLEXlm License Manager service on Local Computer. Error 1067: The process terminated unexpectedly.
Cause
There are a number of different causes why this error can occur.
Resolving The Problem
Workaround 1:
Even though you receive this pop-up error message, the IBM Rational License Manager service stops successfully.
One workaround to avoid receiving this error message is to stop the License Manager service using the License Tools utility. To use this tool in Rational Suite 2003, use the following procedure:
- Select Start > Programs > Rational Software > License Tools
- Select the Stop/Start/Reread Tab and select the ShutDownServer button.
- The IBM Rational License Manager service will stop successfully.
Workaround 2:
If the installation was done on a drive other than the default C:\ drive, copying the contents of the perm.dat file into a license.dat file under C: \FLEXlm
Workaround 3:
Validate that Microsoft Internet Explorer is not an older version than required for your version of the IBM Rational products you are using.
Workaround 4:
This workaround will resolve the following problems which can cause this error:
- The license file used by the FLEXlm license server does not contain any license key (no INCREMENT line)
- No license key has been installed
- The FLEXlm license server is not configured correctly. The wrong license file is used.
For example: Floating temporary keys have been installed but the license file rational_perm.dat is used instead of rational_server_temp.dat. - The license file is corrupted.
The words SERVER and DAEMON could be on the same line.
Solution to cause 1:
- Install a temporary or a permanent license key.
- Configure the FLEXlm license server following the steps below:
- Access Start > Run enter lmtools.exe and hit enter.
- From the Service/License File tab choose Configuration using Services, go to the Configure Services tab and update the Path to the license file.
There are four types of license files:
rational_temp.dat
Contains all node-locked temporary license keys.
rational_perm.dat
Contains all node-locked permanent license keys.
rational_server_temp.dat
Contains all temporary floating license keys on a license server.
rational_server_perm.dat
Contains all permanent floating license keys on a license server.
The FLEXlm license server can also be configured so that both temporary and permanent license files are used. - Select Start >Run, enter regedit and hit enter
- Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Flexlm License Manager\Flexlm Service - The value license should contain the paths of both your temporary and permanent license files, separated by a semi colon. Do not enter any space before or after the ';'.
For example:
D:\Program Files\Rational\Common\rational_server_temp.dat;D:\Program Files\Rational\Common\ rational_server_perm.dat - If Permanent or TLA key are used:
hostname of the license server Hostid of the license server
(PACKAGE lines)
SERVER
DAEMON rational path of rational.exe
VENDOR rational
INCREMENT line which is the license key itself
ex: SERVER ALLURE DISK_SERIAL_NUM=7d00b0e
DAEMON rational D:\Program Files\Rational\Common\rational.exe
VENDOR rational
INCREMENT RationalSuiteEnterprise rational 1.0 10-jan-2001 1 \
980FBBD8D88E \ VENDOR_STRING="3121-08469|Floating|0|ClearQuest:1.1, \
RequisitePro:4.0, soda_word:3.5, rose_enterprise_windows:6.0, \
TestFactory:7.1, Robot:7.1, TestManager:7.1, LogViewer:7.1, \
VisualPureCoverage:6.0, PurifyNT:6.0, VisualQuantify:6.0, \
UnifiedProcess:5.1 " HOSTID=ANY OVERDRAFT=0 SUPERSEDE \
DUP_GROUP=UH vendor_info="XXXXX-0-XXX|Rational Suite \
Enterprise|1.0 " ISSUED=11-Jun-2001 NOTICE="Yourcompanyname"\
ck=132
- If temporary key are used,
(PACKAGE lines)
SERVER hostname_ of_ the_ license_ server ANY
DAEMON rational path_ of_ rational.exe
VENDOR rational
INCREMENT line which is the license key itself
ex: SERVER ALLURE ANY
DAEMON rational D:\Program Files\Rational\Common\rational.exe
VENDOR rational
INCREMENT TestStudio rational 1.0 20-MAY-2001 9999 \
37ACADB8BDEE \
VENDOR_STRING="3121-08475|Floating|0|RequisitePro:4.0, \
soda_word:3.5, TestFactory:7.1, ClearQuest:1.1, Robot:7.1, TestManager:7.1, \
LogViewer:7.1, VisualPureCoverage:6.0, PurifyNT:6.0, VisualQuantify:6.0, \
UnifiedProcess:5.1" HOSTID=ANY DUP_GROUP=UH OVERDRAFT=0 \
vendor_info="XXXXX-0-XXX|Rational Suite TestStudio|<B.0.V.>" \
NOTICE="Rational Startup License" ck=0
Make sure the license file has the following format
Historical Number
22980
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Document Information
Modified date:
16 June 2018
UID
swg21132985