Troubleshooting
Problem
Users will experience a problem with their API Connect Gateway service not being able to start up if they have configured the Certificate or key referenced by the identification credentials with a file that doesn't have file extension pem or p12.
Symptom
Diagnosing The Problem
Users might see entries in the logs like:
20240101T000000.000Z [0x88e00133][apic-gw-service][error] apic-gw-service(default): tid(353): Error starting API Connect Gateway Service server: Error: error:0909006C:PEM routines:get_name:no start line
20240101T000000.000Z [0x88e00127][apic-gw-service][error] apic-gw-service(default): tid(353): Stack trace for previous error:
at Object.createSecureContext (_tls_common.js:130:17)
at Server.setSecureContext (_tls_wrap.js:1331:27)
at Server (_tls_wrap.js:1186:8)
at new Server (https.js:70:3)
at Object.createServer (https.js:106:10)
at startServers (/root/gateway-director/app.js:316:29)
20240101T000000.000Z [0x88e00127][apic-gw-service][error] apic-gw-service(default): tid(353): Stack trace for previous error:
at Object.createSecureContext (_tls_common.js:130:17)
at Server.setSecureContext (_tls_wrap.js:1331:27)
at Server (_tls_wrap.js:1186:8)
at new Server (https.js:70:3)
at Object.createServer (https.js:106:10)
at startServers (/root/gateway-director/app.js:316:29)
Resolving The Problem
Update the file(s) so they have a file extension of pem or p12 (if appropriate).
Related Information
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMNED","label":"IBM API Connect"},"ARM Category":[{"code":"a8m0z0000001it3AAA","label":"API Connect-\u003EManagement and Monitoring (MM)-\u003EGateway Service"}],"ARM Case Number":"TS015951393","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
18 April 2024
UID
ibm17147927