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File Agent is not being displayed in Control Center GUI

Troubleshooting


Problem

Newly added Connect:Direct Windows File Agent will not display on Control Center

Symptom

I recently installed Connect Direct Windows and File Agent on a new server. The Connect Direct is being monitored by Control Center. However, for some unknown reason, the File Agent is not being displayed on Control Center. We have other Connect Direct Windows File Agents that show up fine. I have checked the File Agent configuration, cdfa$.lax, File Agent Windows service, and Control Center and I cannot find anything wrong. I also used a Microsoft Windows utility named Portqry which is used to check if TCP or UDP ports are listening. The test was successful on both sides.

Cause

There was no TCP/IP address or DNC name in the "SNMP listener address" field

Diagnosing The Problem

Review the File Agent configuration screen.

Resolving The Problem

Corrected the File Agent configuration by adding the Control center's TCP/IP address or DNS name to the "SNMP listener address" field.

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Document Information

Modified date:
24 July 2020

UID

swg22010271

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