Featured Documents for Daeja

Content

The content below was sent in the Support Newsletter for Daeja on 16 Mar, 2016. If you would like to subscribe, see the instructions in the IBM Knowledge Collection: IBM Support Newsletters for Enterprise Content Management (ECM).
This document contains links (URLs) to Daeja technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Daeja. This document includes:

• In the Spotlight
• Plan
• Education

1. Do you have problems with Daeja Viewer? Find more about Daeja Technical Support information
   Get world-class support, training and services for all your Daeja products.
2. Staying Connected by Receiving Product Notifications
   Welcome to the ECM Support Blog for My Notifications and Lifecycle Subscription information. This blog will help our clients successful sign up for automated updates on End of Support dates (EOS), and Product updates such as: Security Bulletins, Fix packs and interim fixes, product documentation etc. A step-by-step tutorial helps the client register and subscribe to these types of notifications.
3. ECM End Of Service (EOS) Products: EOS for Daeja ViewONE Professional and Standard 4.0.x was June 30, 2015
   IBM at times sets for software products an End Of Support (EOS) Date. Once set, there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans to upgrade.
4. Technical Support (TS) Chat available for some ECM Products
   Technical Support (TS) Chat available for IBM FileNet Image Services, IBM Datacap, Case Foundation, and Case Manager
5. IBM Support Easy OnBoarding tool
   This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. CATHY, our Client Agent to Help You, will walk you through the steps to sign up. Earn tokens for every step you complete and play the game at the end!
6. Amplify 2017 -March 20 thru2 in Las Vegas
   Engage the power of cognitive commerce. Join us at Amplify 2017 to experience the cognitive commerce innovations that improve customer acquisition, loyalty and profitability. With more than 200 breakout sessions, panel discussions and technical deep dives, Amplify is the place to discover the latest solutions and strategies to orient your entire business around the customer.
7. Have you ever experienced problem with IBM Daeja ViewONE Professional slow to view images after applying JRE 1.8.0_65 (JRE 8u65)?
   This technical notes explains about how sometimes we have delays of around 20 seconds occur for the Daeja ViewONE Pro applet to initialize before it begins to renders an image in the viewer.
8. Did you know that the IBM Daeja Viewer can run as a restricted operating system user.? Learn about it in the following technical notes.
   This technical notes explains about how can we run the IBM Daeja Viewer as a user that is not given administrator access on a Windows Client PC?

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1. IBM Client Success Portal
   The IBM Client Success Portal is your “one-stop shop” for Customer Support related information.
2. Did you know that Microsoft Edge Browser supports ECM client products?
   This technote describes Microsoft Edge support with ECM client products including IBM Content Navigator, Workplace (Application Engine) and WorkplaceXT.

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1. Do you want to learn about Performance and Scalability in relation with IBM Daeja ViewONE Virtual 4.1.5?
   This technical note explains the scalability information for IBM® Daeja™ ViewONE Virtual. Both the vertical and horizontal scalability characteristics of IBM® Daeja™ ViewONE® Virtual 4.1.5 were tested with a workload that models a realistic mix of the most common transactions.
2. How to handle repository access error while viewing a document in IBM Daeja ViewONE?
   This technical note explains why the user is not able to see any document or image displayed and gets an error "Unable to generate page due to Repository Access Error".
3. Why does IBM Daeja ViewONE Professional take a long time to load?
   You will see a spinning Java logo rather than the expected viewer. This is eventually replaced by the viewer which then attempts to load and render the selected document.
4. How to disable navigation thumbnail view in ViewONE Virtual?
   By default, IBM Daeja ViewONE Virtual displays a set of small thumbnail icons on the right hand side of the viewer. This view can obscure the detail in the displayed document, so this technical note explains how can this view be disabled.
5. Why does the file "/viewone/v1files/viewone.js" not exist while setting up HTML code to run IBM Daeja ViewONE Virtual?
   This technical note explains the relative URL reference in the header of the HTML page.
6. Why are the Java script events not being triggered when trying to capture Daeja Viewer toolbar actions?
   This technical note explains the use of the event handler properly in IBM Daeja ViewONE viewer.
7. How to resolve the error "Unable to generate page due to repository access error" when viewing a document in IBM Daeja ViewONE?
   The error occurs in IBM Content Navigator (ICN) when viewing a document with either ViewONE Pro with Streamer enabled for any streamed document (typically PDF and TIF) or with ViewONE Virtual for any document type. This technical note explains how to resolve it.
8. Learn which Access Control Lists are applied to an Annotation when it is created
   In IBM FileNet P8, access control lists (ACLs) define the security permissions of the objects in the repository. This technical note explains that as an IBM Content Navigator administrator, you can specify which ACLs are applied to an annotation when it is created.
9. Passport Advantage and Fix Central Explained
   The purpose of this document is to address the differences between Passport Advantage and Fix Central in obtaining Software release downloads and fixes. In addition, it will describe the Continuous Delivery software methodology.

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