Troubleshooting
Problem
User tries to launch the Controller Excel link. User receives error.
Symptom
![](/support/pages/system/files/support/swg/cogtech.nsf/0/6038c38a60eaabd48525801200667582/Symptom/0.84.gif)
Failed to register ExcelLink Addin
Add method of AddIns class failed
Cause
There are other possible causes for similar errors.
- TIP: See separate IBM Technote #1284004 for more examples.
This Technote specifically relates to the scenario where the cause is that the client device has incompatible version of Microsoft Office installed.
Example:
In one real-life customer case, the client device had 64-bit Excel installed.
Example:
In one real-life customer case, the client device had 64-bit Excel installed.
- Controller 10.2.1 is only compatible with 32-bit versions of MS Office.
Environment
Cognos Controller 10.2.1 with 64-bit MS Office.
Resolving The Problem
Uninstall MS-Excel 64-bit from the client device. Afterwards, install 32-bit version of Microsoft Office.
Related Information
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
27 January 2020
UID
swg21989085