Troubleshooting
Problem
Attmempts to apply factory setup changes do not get applied in upgraded instance during fix pack installation in Sterling Order Management System
Symptom
FP Factory Setup changes missing in upgraded instance
Cause
Issue is caused due to the flag LOAD_FACTORY_SETUP=false set in sandbox.cfg during upgrade.
Diagnosing The Problem
Check the value for LOAD_FACTORY_SETUP in sandbox.cfg
Check for .restart files in <INSTALL_DIR>\database\fp-factorysetup folder
Resolving The Problem
Steps to resolve:
- Update the value LOAD_FACTORY_SETUP=true in sandbox.cfg file and run setupfles.sh/cmd.
- Run the below command to load FP factory setup data from <INSTALL_DIR>/bin folder:
> sci_ant.cmd/sh -DFROM_FP=<From_FPNumber> -DTO_FP= <To_FPNumber> -DFORCE_DELETE_RESTART_FILES=true -f FSHelper.xml
For example:.
To execute FP factory changes from FP1 to FP 33, run the following command
> ./sci_ant.sh -DFROM_FP=1 -DTO_FP=33 -DFORCE_DELETE_RESTART_FILES=true -f FSHelper.xml
- After running the above command confirm that .restart files are generated in <INSTALL_DIR>\database\fp-factorysetup folder
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Component":"Installation","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"10.0, 9.5;9.4","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
27 November 2019
UID
swg22017082