Troubleshooting
Problem
User launches Controller. User notices that the quick-link/shortcut icon to launch Excel (located on the main Controller menu bar) is greyed out. Therefore they cannot use it to launch Microsoft Excel.
Symptom
Bad user:
Good user:
Good user:
Cause
User(s) belong to a security group which has the selection "Reports - Controller Link" configured so that its "Access Rights" are set to "Not Available"
Resolving The Problem
Modify the properties of the user group that the 'bad' user belongs to, so that the menu item 'Controller Link' is enabled.
Steps:
1. Logon to Controller as administrator (ADM) user
2. Click 'Maintain - Rights - Users'
3. Highlight 'bad' user (in the left hand screen)
4. Click on tab "Limitations"
5. Make a note of the value (for example 'INTGRO') of their 'Menu Group'
6. Close this screen
7. Click "Maintain - Rights - Security Groups"
8. Select the tab 'Menus'
9. In the 'Code' section, select the group which the 'bad' user belongs to (for example 'INTGRO')
10. Scroll downwards, until you reach the 'main' parent section 'Reports'
11. Highlight the entry for 'Reports - Controller Link'.
12. Inside the setting 'Access Rights', change it from 'Not Available' to 'Normal'
13. Save changes and test.
Steps:
1. Logon to Controller as administrator (ADM) user
2. Click 'Maintain - Rights - Users'
3. Highlight 'bad' user (in the left hand screen)
4. Click on tab "Limitations"
5. Make a note of the value (for example 'INTGRO') of their 'Menu Group'
6. Close this screen
7. Click "Maintain - Rights - Security Groups"
8. Select the tab 'Menus'
9. In the 'Code' section, select the group which the 'bad' user belongs to (for example 'INTGRO')
10. Scroll downwards, until you reach the 'main' parent section 'Reports'
11. Highlight the entry for 'Reports - Controller Link'.
- TIP: This will be coloured 'red', because it is currently set to 'Not Available' (see below):
12. Inside the setting 'Access Rights', change it from 'Not Available' to 'Normal'
13. Save changes and test.
Related Information
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"Not Applicable","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
06 March 2020
UID
swg21394780