Troubleshooting
Problem
During the execution of the command for creating extra DOORS server instances, two error messages display:
Unable to create multiple doorsd instance subkey
Unable to create registry subkey Access is denied. (0x5)
Symptom
In line with the product documentation:
https://www.ibm.com/docs/en/engineering-lifecycle-management-suite/doors/9.7.2?topic=server-command-line-switches
A command-line command is launched to install a new instance of the DOORS database server service:
C:\>"C:\Program Files (x86)\IBM\Rational\DOORS\9.7\bin\doors.exe" -minstall -port port_number -serverdata server_data_path
Two errors are returned:
Unable to create multiple doorsd instance subkey
Unable to create registry subkey Access is denied. (0x5)
Following the errors, no additional DOORS database server instance is created.
Cause
The command was run without Administrator privileges on the operating system.
To run the command with Administrator privileges on the operating system, launch the console application CMD.exe "As Administrator", if you are logged in as a non-Administrator.
If you are logged in as an Administrator user, the console application CMD.exe is launched with Administrator privileges.
Environment
IBM DOORS Database Server on Windows
Diagnosing The Problem
Check whether you are running the relevant command with Administrator privileges on the operating system.
Resolving The Problem
Run the command with Administrator privileges on the operating system.
Related Information
Document Location
Worldwide
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Document Information
Modified date:
13 July 2023
UID
ibm17011791