IBM Support

Error pulling image from repo when installing IBM Maximo Application Suite

Troubleshooting


Problem

During manage activation, or any part of the install, you could encounter an error when trying to pull an image from the repo.
Error: build error: failed to pull image: After retrying 2 times, Pull image still failed due to error: while pulling "docker://cp.icr.io/cp/manage/manageadmin:8.0.0" as "cp.icr.io/cp/manage/manageadmin:8.0.0": Error initializing source docker://cp.icr.io/cp/manage/manageadmin:8.0.0: Requesting bear token: invalid status code from registry 400 (Bad Request)

Resolving The Problem

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To resolve the issue, first, verify that you can log into the repo so that you have access to pull the image down.

Step 1: docker login to the repo

Go to this webpage to get your entitlement key: https://myibm.ibm.com/products-services/containerlibrary

Note: You will need your IBMid 

key

 

Step 2:  Check the image is available to pull

Once you have your key, you need to replace the "myEntitlementKey" with your own key in the command below:

docker login cp.icr.io -u cp -p myEntitlementKey

This will allow you to log into the repo

Now you need to test the image is available to pull from the location specified in the error.

Run the command:

docker pull cp.icr.io/cp/manage/manageadmin:8.0.0

If you see the image downloading, then the image is available and can be pulled

cli

Why did this happen?

It is likely your authentication timed out, or you were not authenticated when you tried to run the original command which produced the error. 

Try running the same original command again now you are logged in.

MASB
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Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m0z000000cwZDAAY","label":"Maximo Application Suite"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Product Synonym

MAS; maximo; application; suite; ibm; maximo application suite; manage;

Document Information

Modified date:
29 September 2021

UID

ibm16493785

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