Troubleshooting
Problem
User logs onto the Citrix storefront website (which hosts the Controller application). User authenticates to the website, then clicks on the 'Controller' icon. - An error appears. Problem typically affects only one (or some) user(s). Most users can work OK.
Symptom
Error number 2320
Citrix online plug-in Configuration Manager: No value could be found for (AllowHotKey) that satisfies all lockdown requirements. The lockdown requirements in force may be conflicting.
[OK]
[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
swg22005774