Troubleshooting
Problem
There are times when the sync of the mobile device would bring a new Work Order, however on accessing that record there will be an error if it had an Inspection record associated with it.
Symptom
Error on screen
This record is not on your device. Try again or wait until you are online.
Cause
The sync to bring work orders is doing precisely that, brings only work orders. However the Inspection record is not in sync as that was not brought into the mobile database. There is a performance balance to be had here, if all Inspections records also sync this would be detrimental, however if an organization often has Inspections associated to Work Orders then there is a need to have it.
Environment
Maximo Integration Framework 8.7.0
IBM Maximo Mobile 8.11.0
Maximo Application Framework 8.11.0
Maximo Manage 8.7.4
Diagnosing The Problem
Mobile :
1)Create workorder in Mobile with inspection form
2)Update the Section A from Inspection form
1)Create workorder in Mobile with inspection form
2)Update the Section A from Inspection form
Desktop:
1)Open the same workorder .
2)Update Section B,C from Inspection form
Mobile:
1)Refresh the workorder.
2)Check the Inspection form (B,C sections not updated on Inspection form)
RESULT: The initialized inspection in the first download only, this is by design
EXPECTED RESULT: The desireable effect is to sync the inspection every time
Resolving The Problem
The recommendation could be to modify the code to ensure a full sync occurs when a work order record is retrieved.
This could be achieved as follows:
Customize the File to be changed: ExecutionFormDataController.js to force a full data sync
Action: Remove items.length check
Action: Remove items.length check
Document Location
Worldwide
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Document Information
Modified date:
01 May 2024
UID
ibm17149958