IBM Support

Error "The configuration is invalid" while accessing IBM Rational DOORS Web Access root services URL

Troubleshooting


Problem

Attempt to access IBM Rational DOORS Web Access root services URL result in the error "The configuration is invalid".

Symptom

Trying to integrate IBM Rational DOORS Web Access with IBM Rational Quality Manager but being blocked because unable to access IBM Rational DOORS Web Access root services URL.

http://<hostname>:8080/dwa/public/rootservices


Response:
<rdf:RDF><oslc:Error><oslc:message>The configuration is invalid</oslc:
message><oslc:statusCode>500</oslc:statusCode></oslc:Error></rdf:RDF>


You also noticed that the following similar error appear on the Tomcat console window
when requested the root services document:


<09-Oct-2014 17:53:55> [http-8080-1] ERROR com.telelogic.dwa.web.mvc.
model.processor.oslc.v2.OslcV2RootServicesProcessor - [Message:The Database Configuration
values are either invalid or have not been set.][ClientLoggingId:null]
[ServletLoggingId:1550912234824581423][rmLoggingId:0][SessionId:672BE91FB0A153453AF3C10167
CD296A][RequestId:201410091753544000][subSystemId:RM_STACK]

Cause

The reason for the error is the dbadmin command was not run properly. You might have COPIED and PASTED the dbadmin command line string.

Environment

IBM Rational DOORS
IBM Rational DOORS Web Access
IBM Rational Quality Manager

Diagnosing The Problem

- Ran the following command:
dbadmin -data 36677@<hostname> -dcnInfo


If you receive following message:
-I- DBADMIN: Data Change Notifications are currently disabled.

There is a server restart pending.

Meaning the dbadmin command needs to be re-ran.

Resolving The Problem

If the DBADMIN command was copied for dcnEnable, manually type the entire command string and restart the IBM Rational DOORS database service.

Then, run the following command:
dbadmin -data 36695@<hostname> -dcnInfo


Notice this time the Data Notification is enabled.

You can try to access the IBM Rational DOORS Web Access rootservices URL.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Integrations: IBM","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5;9.5.0.1;9.5.0.2;9.5.1;9.5.1.1;9.5.1.2;9.5.1.3;9.5.2;9.5.2.1;9.5.2.2;9.6;9.6.0.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSYQCV","label":"IBM Engineering Requirements Management DOORS Web Access"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

swg21687088

Page Feedback