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Error CCTR035E failure connecting to Connect:Enterprise server on Sterling Control Center logs.

Troubleshooting


Problem

Error CCTR035E failure connecting to Connect:Enterprise server on Sterling Control Center logs.

Symptom

Added Connect:Enterprise for UNIX server as Control Center monitored server. The application seems to connect fine but then eventtually gets a errror message

Sterling Control Center 5.2.02

Error Message

CCTR035E Error: Failed to connect to server. Check for invalid userid/password, improper authority for userid, unsupported level of server or no license slot available to monitor the server.

ERROR CEUnixDaemonStatus - all - Exception response from C:E UNIX server: null exception: java.lang.StringIndexOutOfBoundsException: String index out of range: 4474

Resolving The Problem

Apply the latest Sterling Control Center maintenance that contains QC Defect ID 18908

[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

NFX11038

Product Synonym

[<p><b>]Escalation ID[</b><p>];002686022;[<p><b>]Fix ID[</b><p>];18908;[<p><b>]Severity[</b><p>];Normal

Document Information

Modified date:
17 December 2019

UID

swg21552993

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