Troubleshooting
Problem
IBM® Rational® ClearQuest® E-Mail Notification might fail if the Outgoing SMTP Server address is incorrect.
Symptom
This specific error is known to occur if the Outgoing SMTP Server address is incorrect.
Execution of a hook failed during the action Modify. It was the ACTION_NOTIFICATION hook attached to the Defect "". The reason for the failure was:
Error processing Email Rule "The EmailRule Name": "\b error description = An unknown socket error 11004 occurred."
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"E-Mail Rules","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.1;7.0.1.2;8.0;8.0.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21580459