Troubleshooting
Problem
This technote explains why the error, "Error 1720 there is a problem with this Microsoft Windows Installer Package," might occur when installing IBM® Rational® RequisitePro.
Symptom
The full error message is:
Error 1720 there is a problem with this Windows Installer Package. A script required for this install to complete could not be run.
Cause
This issue is the result of the Windows Script 5.6 component not being installed on the system.
Another cause of this issue is an operating system related problem. The Windows Management Instrumentation might be corrupt.
Resolving The Problem
To resolve this problem, locate and download the Windows Script 5.6 from Microsoft Web site.
- Microsoft Windows 2003 Server and Microsoft Windows 2000/XP
http://support.microsoft.com/kb/949140
To rebuild the Windows Management Instrumentation perform the following:
- The default location is windows\system32\wbem\repository
Renaming the repository folder and rebooting the system has resolved the issue.
For more information, refer to the Microsoft Knowledge Base article:
http://support.microsoft.com/kb/823775
If the vbscript.dll is updated and you still receive this error message, verify that the Windows Management Instrumentation services is started and running on the machine.
NOTE: This issue could also apply to IBM Rational ClearQuest.
[{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.10;2003.06.12;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00; 2003.06.10; 2003.06.12; 2003.06.13; 2003.06.14; 2003.06.15; 2003.06.16; 7.0.0.1; 7.0.1; 7.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21271508