IBM Support

End User Guide: Android Enterprise User-less Enrollment

How To


Summary

MaaS360 user-less enrollment offers a quick and easy way for admins to enroll Android devices without having to enter credentials. This guide will walk through the process of enrolling the device

Environment

User-less enrollment QR code generated from the portal 
or
KME/Zero Touch Enrollment device with proper user-less JSON provisioned via MaaS360

Admin instructions available here
 

Steps

QR Code Initial Steps:
On the welcome screen of a device that is not yet activated, or in a factory reset state, tap in the white space 7 times.  Connect to a network so the QR reader can download.
Screenshot 20201021-172139
Scan the QR Code generated from the portal
Screenshot 20201021-173132 0
From this point on the steps are the same for both KME/Zero Touch and QR enabled devices.
The device will automatically download, install, and provision the MaaS360 agent.  There will be a few Google prompts that must be manually accepted, but nothing needs to be entered in the MaaS360 app. An Android Enterprise account will be applied to the device, and the enrollment is complete!
Please Note: Screens presented may vary based on device manufacturer.  All screens here were produced on a Pixel running Android 11.
Screenshot 20201021-173137Screenshot 20201021-133140Screenshot 20201021-133157
Screenshot 20201021-133213Screenshot 20201021-133224Screenshot 20201021-133249
Users may now sign in with their credentials.  If the device remains without a user, policy will be applied, but applications will not be installed as the Google account is generated until a user is associated.
Before sign in (no user):
Screenshot 20201021-135246
After signs in (user generates account):
Screenshot 20201021-135834

Document Location

Worldwide

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Document Information

Modified date:
28 October 2020

UID

ibm16356643