IBM Support

End Of Supported Products Notice

Release Notes


Abstract

End of Support Notification for stand-alone products that are not a part of the Netcool Operations Insight bundle

Content

To maintain full product support, IBM recommends upgrading to later replacement versions of specific Netcool product versions as soon as possible.


Background to why, what and when to upgrade


End of Support has been announced for all product versions listed in the leftmost column in the table below. IBM recommends upgrading to later replacement versions of specific Netcool product versions as soon as possible in order to maintain full support.

Netcool OMNIbus and Netcool Impact can be run in any of the following modes:
 
  1. As a stand-alone product, integrated with other Netcool products. Stand-alone here means outside of Netcool Operations Insight.
  2. As part of an on-premises Netcool Operations Insight Virtual Machine / Physical Server installation.
  3. As part of a hybrid Netcool Operations Insight or CloudPak for Watson AIOps installation, where OMNIbus and allied products are deployed on VMs and AI components, such as Cloud Native Event Analytics are deployed on Kubernetes.
  4. As a containerized component within a full Kubernetes-based Netcool Operations Insight deployment.
  5. As a containerized component that is integrated with Cloud Pak for Watson AIOps.
Netcool OMNIbus and Netcool/Impact continue to be fully developed and supported in modes 2 - 5 listed above.

However, mode 1, IBM Software Subscription and Support licensing for Netcool OMNIbus and Netcool Impact as stand-alone products, will cease at the end of September 2022, as described in this Support discontinuance document. This discontinuation for mode 1 is a reflection of how IBM is evolving these capabilities as part of Netcool Operations Insight and CloudPak for Watson AIOps.
Mode 2 and Mode 3 Hybrid Architecture (Mode 3) allows continuity in support of OMNIbus without technical effort while adopting new AI capabilities at its own pace.
Mode 4 and Mode 5 allow continuity in support of OMNIbus with a full Kubernetes deployment.
If you are running in Mode 1 with OMNIbus products as Stand-alone, you must contact your IBM representative and request a trade-up to either Netcool Operation Insight or Cloud Pak for Watson AIOps in this time frame.
Additionally, Tivoli Business Service Manager customers can continue to use existing deployments unchanged with entitlement to Tivoli Business Service Manager for the Enterprise.

Please refer also to the respective announcement that IBM made on 8 September 2020. You can find this announcement by following this link.


EOS product versions
The following table lists the products that are going out of service

Affected Offering

PID

Version

EoS Date

IBM Netcool Network Manager (NNM)

5724-W11

9.3.x

30-Sept-2022

IBM Tivoli Netcool Configuration Manager

5725-F56

6.4.2.x

30-Sept-2022

IBM Tivoli Netcool/Impact

PA 5724-S43

FCT

5724O59

5724O62

5724O66

5724O67

5724O68

5724O69

5724O70

7.1.x

30-Sept-2022

IBM Tivoli Netcool/OMNIbus

PA 5724-S44

FCT 5724O48

8.1.x

30-Sept-2022

IBM Tivoli Network Manager IP Edition

PA 5724-S45

FCT 5725052

4.2.x

30-Sept-2022

IBM Operations Analytics – Log Analytics 1.3.6

PA 5725-K26

1.3.6

30-Sept-2022

IBM Operations Analytics - Predictive Insights 1.3.6

PA 5725-K26

1.3.6

30-Sept-2022

IBM Operations Analytics – LA+PI combo (Advanced Insight) 1.3.6

PA 5725-K26

1.3.6

30-Sept-2022

Tivoli Business Service Manager

PA 5724-C51

30-Sept-2022

Netcool Ops Manager

PA 5737-K99

30-Sept-2022

Important Note:

IBM provides several options for Netcool to continue to support your IT and Network operations needs, contact your IBM sales rep or business partner to find out which option is most appropriate for you

Need more information?

Contact your IBM account manager for any question you might have or for any assistance you might require for the required update of the listed affected offerings.

Here is a link to the Netcool Operations Insight software support lifecycle page that show's the supported Netcool Operations Insight versions

https://www.ibm.com/support/lifecycle/search?q=netcool%20operations%20insight?

Raise a support case for any technical questions. For information about how to raise a support case, see https://www.ibm.com/support/pages/open-ticketissue-support-use-ibm-support-portal

Be an active member within the IBM Middleware User Community. For example, as a community member, go to this link: https://www.imwuc.org/p/cl/in, select the “Events” -> “Ask the Experts” submenu item, and then you can see details about webcasts with information about upgrading some of the affected offerings.

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Document Information

Modified date:
15 November 2022

UID

ibm16325959