IBM Support

DOORS: Error when attempting to open a module "could not open include file (addins/synergy...)"

Troubleshooting


Problem

Attempts to open a module results in an error when using IBM Rational DOORS" E- DXL: could not open include file (addins/synergy/utils/ecpsconfigutils.inc) (No such file or directory) -I- DXL: all done with 1 error and 0 warnings.

Resolving The Problem

The easiest way is to go to the Rational DOORS database to conf/u1000001.dir/csint+AF8-<moduleid> and find the file that is called config.dat.

Inside the file, find this line:

csint_status=ON

Change ON to OFF, save the file, then open the module and it should not force them to read-only mode anymore. It would be a good idea at this point to delete the csint attributes in the module. Also use the Rational DOORS trigger manager DXL (get from somebody in IBM support) to delete the module open trigger.

You can get the unique ID of a module in DOORS by opening it in read-only and running the following DXL:


Module m = current

string moduleid = uniqueID(item(fullName m))

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Integrations: IBM","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

swg21504910

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