IBM Support

DOM: How to create credit memo at line level without changing the unitPrice/lineTaxes/lineCharges?

Question & Answer


Question

DOM: How to create credit memo at line level without changing the unitPrice/lineTaxes/lineCharges?

Answer

The answer is to give discounts.  

Discounts can be given even after the order line is completely shipped and invoiced. They can be added to the line just like any other charge category. Once a discount is added to the line, a credit memo is generated that accounts for the discount given. They can be given at line level.

How to apply discounts when appeasements need to be given multiple times?

The answer is to have multiple charge categories of type "DISCOUNT".

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

HTG2475

Document Information

Modified date:
16 June 2018

UID

swg21563550