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CRCRW90020E error is seen in DWA when running the Requirement Management job in DCC

Troubleshooting


Problem

Error is seen in IBM Rational DOORS Web Access (DWA) when running the Requirement Management job in Data Collection Component (DCC):

 

"CRCRW90020E Unable to get DOORS resources from DOORS Web Access"

Symptom

ERROR Thread-17 com.ibm.rational.doors.rrbridge.dataset.DatasetLoader - CRCRW90020E Unable to get DOORS resources from DOORS Web Access application for request https://<servername>:8443/dwa/rm/discovery/catalog, the response code is 401, the response content is "".

ERROR Thread-17 com.ibm.rational.doors.rrbridge.dataset.DatasetLoader - CRCRW90028E Encountered an exception while loading the dataset directory at location location:C:\Program Files\IBM\Rational\DOORS Web Access\9.6.1.10\server\work\Catalina\localhost\dwa-rrtranslator\tdb_translator\2c3353a03b1d5ef31f03a2a60f07986759f7f934\

java.io.IOException: CRCRW90020E Unable to get DOORS resources from DOORS Web Access application for request https://<servername>:8443/dwa/rm/discovery/catalog, the response code is 401, the response content is "".

at com.ibm.rational.doors.rrbridge.dataset.DatasetLoader.getFromDWA(DatasetLoader.java:1011)

at com.ibm.rational.doors.rrbridge.dataset.DatasetLoader.getFromDWA(DatasetLoader.java:966)

at com.ibm.rational.doors.rrbridge.dataset.DatasetLoader.storeProjectToDataSet(DatasetLoader.java:945)

at com.ibm.rational.doors.rrbridge.dataset.DatasetLoader.loadDataFromDOORSOSLCAPI(DatasetLoader.java:221)

at com.ibm.rational.doors.rrbridge.dataset.DatasetLoader.run(DatasetLoader.java:164)

at java.lang.Thread.run(Thread.java:811)

Cause

This can occur if there is a mismatch in the URL that is set in DOORS versus what is used in DCC.

Diagnosing The Problem

Check the festival.log file or the reporting_translation_layer.log file under <dwa>\server\festival\logs folder to confirm if the error is seen.

 

Resolving The Problem

Confirm what URL is set by accessing the rootservices for DWA. 

https://<hostname>:8443/dwa/public/rootservices

 

Once this is done, compare this to the URL that is used for DOORS in DCC under the Resource Group configuration section. Ensure that the servername and port match what is shown in the output of the DWA rootservices.

 

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Component":"","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

ibm10737293

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