Troubleshooting
Problem
On Window 10 on one particular user PC with default resolution 2560x1440, every time when the open the java related menu function, screen shrink and accounts get cut off in trial balance with drill down report. User need to logout/login to get back the original screen.
Symptom
After open Java menu, screen flick and shrink
Cause
This is a known limitation that Controller screen shrink after opening java related menu function
Resolving The Problem
Workaround
Go to C:\Program Files\IBM\IBM Cognos Controller Local Client
Right click on CCR.exe > Properties > Compatibility > Change high DPI settings > Check Override high DPI scaling behavior. Scaling performed by: System (Enhanced).
Right click on CCR.exe > Properties > Compatibility > Change high DPI settings > Check Override high DPI scaling behavior. Scaling performed by: System (Enhanced).
If user need to send report to Excel, they need to have an Excel book open first before run send to Excel. Otherwise the Excel will shrink after apply setting.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z0000001g1EAAQ","label":"Java"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
24 November 2020
UID
ibm16372496